Terms of service

To place an Order, choose one of the following options

1. Online:   Enter your order directly on the World Wide Web. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy including credit card information.
2. Telephone:  Call in your order at 1-262-305-4753 between 8:00am  – 5:00pm Monday through Friday.   We will return your call within 24 hours.  Please feel free to give us available times we can call you back.
3. Email with Paypal invoice:  You can email us you order at info@resistancebandtraining.com and we will invoice you through paypal.  Please include your paypal email address if you have one.  Once the invoice has been paid we will ship your products the next day.

For detailed product information, please check our website first (www.resistancebandtraining.com/store/) . If you cannot find what you’re looking for, send us an email at info@resistancebandtraining.com.  We do not sell our customer list, so rest assured that your privacy is protected.

Purchase Orders:

We do except PO’s if you are a High School or University organization.  We ask that you provide us with the purchase order along with the number.  Once we receive the PO we will ship products along with sending invoice to business office specified.

Payment Options

We accept the following:

Credit Cards – Visa, MasterCard, American Express, Discover

Money Order – The money order must be in U.S. funds. Please make sure your name is on the money order. We will ship the products as soon as we receive the money order.

Personal Checks -  We do except person checks.  We will  ship order once check has been cleared by our bank.  Your physical address and telephone number must also be pre-printed or hand written onto the check. No PO Box addresses accepted.

Shipping Options

We pride ourselves on being able to process and ship all products within 24 hours of the order being received.  Please allow 5-8 days for UPS delivery.   Holidays could extend this by 1-2 days so plan accordingly.

We ship UPS ground in most cases.   If faster shipping is needed this must be pre-approved and pre-paid.

UPS Ground shipping occurs at 6:00 PM CST Monday through Friday.  All orders that occur after 3:00 PM CST Friday will be shipped on the following Monday.

International shipping

International shipping is available but must be pre-paid.  We ask that you submit your order including physical address (PO Box is not accepted) to info@resistancebandtraining.com.  We will check on exact shipping cost and then submit a paypal invoice or process your credit card for the exact amount of the product/s as well as shipping and handling.

If you would rather pay via credit card you will need to provide us that information via email or voice mail.  If you are ordering internationally and use the online store, you will receive an additional shipping notice and invoice that will need to be completed before product will be shipped.

Needed Credit card Information:

• Name on Card
• Type of Card
• Number
• Expiration date
• 3 Digit Security code on Back
• Shipping address

If you perfer you are welcome to email all information except last 4 digits of Credit card and instead call that in.  We will only keep credit card info on file at your request.

Special Note:

We are not able to monitor or control any duties, fees, tariffs,  or taxes that are associated with shipping internationally.  Therefore as a international customer it is your responsible understand and pay for these additional fees. Any duties, fees, tariffs, taxes, etc. charged by your government are collected by your post office (with USPS shipping), or by the delivery driver at your door (with UPS).

International shipping costs will be more than domestic shipping costs.  You will be invoiced the additional fee based on product ordered and location.
Important: The total price you pay when you purchase internationally from us will be for merchandise and outbound shipping and handling only.

Sales Tax

Currently, only Wisconsin residents are subject to state sales tax collected by Performax Performance Training, LLC.

International customers may be subjected to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country’s tax authority prior to your order to avoid unexpected costs.

Damage Products

Merchandise damaged during shipping or shortages (missing items) must be reported to Performax Performance Training within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.   Inspect all merchandise at the time of delivery before signing off with driver if possible.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.    Keep all original cartons and merchandise as received.

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

Return Policy

All returns and exchanges are welcomed by Performax Performance Training. Just return the item with notation of all your information and instructions regarding your exchange or refund. Full credit will be issued for merchandise returned within 7 days of your receipt of shipment.

Product Warranty

We provide a 1 year warranty on all defective bands.  To receive a refund, customers need to ship band/s back to us at which time we will inspect the bands.   Understand that we will take full responsibility for replacing defective bands but will contact customer if it is found that bands that are returned do not represent a normal defect but rather a misuse of bands.

Back Orders

We regularly stock every item we carry.  Althought every attempt is made to maintain inventory of each product we carry, occasionally we may run out of a certain product.  If any product is not in stock for an order, we will ship out the in stock item and hold the back order item until the item is in stock.  Realize this is not the case with international shippments.  In this case we will contact the customer and give them an approximate date that their complete shippment will be sent.